NepSpecs is committed to offering high-quality eyewear and excellent customer service. We understand that sometimes a product might not meet your expectations, so we’ve designed a simple, hassle-free exchange and return process to support you.

Eligibility for Exchange

You are eligible to request an exchange if:

  • The request is made within 5 days of delivery.

  • The product is unused, undamaged, and in its original condition.

  • All original packaging, tags, labels, and accessories (if any) are intact.

  • You provide valid proof of purchase (receipt, invoice, or order confirmation).

  • The exchange value is based on the billed amount of your original purchase.

Reasons You Can Request an Exchange

  • Defective or Damaged Product: If you receive a defective or damaged item, we’ll replace it at no extra cost.

  • Incorrect Product Delivered: If you received the wrong item, we will arrange for a prompt exchange.

  • Size or Color Issues: If the size or color does not match your order description, we’ll assist with an exchange.

How to Initiate an Exchange

  1. Contact our Customer Support team within 3 days of receiving your product.

  2. Share your order details, reason for exchange, and any supporting information (such as photos).

  3. Our team will guide you through the exchange process and provide return instructions.

Return Shipping Policy

  • For defective, damaged, or incorrect items, NepSpecs will cover the return shipping costs.

  • For exchanges due to personal preferences (such as a change of mind or wrong size selection), customers are responsible for return shipping charges.

Inspection & Approval

Once the returned item reaches us:

  • Our quality control team will inspect the product to ensure it meets the eligibility criteria.

  • If approved, we will notify you by email or phone and proceed with your exchange.

Product Availability

  • If the same product is available, a direct exchange will be arranged.

  • If the item is out of stock, we will offer you:

    • A similar product of equal value, or

    • A refund as per our Refund Policy.

Refund Policy

Refunds are processed in the following cases:

  • If we are unable to exchange your item due to stock unavailability.

  • If you prefer a refund over an exchange for defective, damaged, or incorrect products.

Refunds will be processed within 7 business days and credited back to your original payment method.