Warranty Policy

At NepSpecs, we are committed to providing you with high-quality eyewear and outstanding service. To ensure your peace of mind, we offer the following warranty policy:

1. Warranty Coverage

  • Our products come with a 6-month limited warranty from the date of purchase.

  • This warranty covers manufacturing defects in materials and workmanship, including:

    • Frame breakage due to manufacturer fault

    • Lens coating issues (e.g., peeling, bubbles) not caused by misuse

2. What Is Not Covered

This warranty does not cover:

  • Damage caused by accidents, misuse, improper care, or unauthorized repairs

  • Scratches on lenses from regular wear and tear

  • Loss or theft of the product

  • Changes due to personal adjustments or fit issues after purchase

3. Warranty Claim Process

To file a warranty claim:

  • Contact our Customer Support team with your order details and a description of the issue.

  • Provide clear photos showing the defect.

  • Our team will review your claim and guide you through the next steps.

4. Solutions Offered

If your claim is approved:

  • We will repair or replace the defective item free of charge.

  • If the same item is unavailable, we may offer a similar product of equal value.

5. Proof of Purchase

A valid proof of purchase (receipt, invoice, or order confirmation) is required to process all warranty claims.