Welcome to NepSpecs. By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase or using our services.

1. General Terms

  • These Terms and Conditions govern your use of our website and services.

  • We reserve the right to modify or update these terms at any time without prior notice.

  • By using our website, you agree to comply with all applicable laws and regulations.

2. Products and Services

  • We offer a variety of eyewear products, lenses, and accessories.

  • Product images and descriptions are for reference purposes only; actual products may vary slightly in color, size, or design.

  • Prices are subject to change without prior notice.

3. Ordering and Payment

  • All orders must be placed through our official website.

  • We accept secure online payments via credit/debit cards, mobile banking, and other available options.

  • An order is confirmed only after successful payment and processing.

  • We are not responsible for any bank charges or deductions arising from payment failures.

4. Shipping and Delivery

  • We offer fast and reliable delivery services across Nepal.

  • Delivery times may vary based on location, order volume, and availability.

  • We are not responsible for delays caused by circumstances beyond our control, such as weather conditions, strikes, or courier service disruptions.

5. Returns and Exchanges

  • Customers may request a return or exchange within 5 days of receiving the product.

  • Items must be unused, in original condition, and returned with all packaging intact.

  • Returns due to damage, defect, or incorrect delivery will be processed at no additional cost.

  • For returns based on personal preference (e.g., change of mind), shipping costs will be borne by the customer.

  • Refunds will be issued according to our Refund Policy.

6. Warranty and Quality Guarantee

  • All products undergo strict quality checks before shipping.

  • We guarantee high-quality products but are not responsible for damages caused by improper use or mishandling.

7. Privacy Policy

  • We collect and store customer information for order processing and service improvements.

  • Personal information is not shared with third parties without your consent.

  • By using our website, you agree to our Privacy Policy.

8. Limitation of Liability

  • NepSpecs shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

  • We do not guarantee uninterrupted or error-free access to our website.

9. Governing Law

  • These Terms and Conditions are governed by the laws of Nepal.

  • Any disputes arising shall be resolved under Nepalese law.